Return and Refund Policy

Effective date: July 20, 2026

This Return and Refund Policy describes how billing, cancellations, and refunds work for Sukiden subscriptions and related purchases made through sukiden.com or the staff dashboard. Waillan Digital OPC provides digital software services through the Sukiden platform; there are no physical goods to return.

1. Free tier

Our Free plan costs PHP 0 per month and does not require a payment method. You may stop using it at any time by closing your account or ceasing to log in; no refund applies because no fee is charged.

2. Paid subscriptions

Starter and Pro plans (and any future paid tiers shown on Pricing) are billed monthly in PHP. Unless stated otherwise at checkout, paid plans include a 14-day trial for new subscriptions. During an active trial, you may cancel before the trial ends to avoid being charged for that billing period.

3. Cancellations

You may cancel a paid subscription from your account billing settings or by emailing hello@sukiden.com. Cancellation stops future renewals; you retain access to paid features until the end of the current paid period unless we agree otherwise or applicable law requires an earlier cutoff.

4. Refund eligibility

Because the Service is delivered digitally and activated immediately, fees are generally non-refundable once a billing period has started, except where:

• You cancel during an applicable free trial before being charged;
• We are required to provide a refund under Philippine consumer protection law;
• We charged you in error or you experienced a prolonged Service outage caused by us and we determine a credit or refund is appropriate; or
• We expressly agree to a refund in writing.

Refund requests must be submitted within thirty (30) days of the charge in question and include your account email, date of payment, and reason for the request.

5. SMS credits and add-ons

Prepaid SMS credits and other add-on purchases are consumed when messages are sent or services are delivered. Unused SMS credits are non-refundable except where required by law or where we failed to deliver the purchased capability due to a fault on our side.

6. Payment disputes

If you believe a charge is incorrect, contact us first at hello@sukiden.com so we can investigate quickly. Chargebacks without contacting us may delay resolution and affect account access. See our full Dispute Resolution Policy for timelines and escalation steps.

7. How refunds are issued

Approved refunds are returned to the original payment method when possible. Processing times depend on your bank or payment provider and may take five to fifteen business days after approval.

8. Changes

We may update this policy from time to time. The effective date at the top of this page will change when we do.

9. Contact

Billing and refund questions: hello@sukiden.com or customer service (+63 919 997 3426).